7-day return window. That means 7 days after your piece arrives to request a return.

To be eligible, the item needs to be in the same condition you received it — unworn, unused, tags on, original packaging — plus a receipt or proof of purchase.

Start a return, or ask a question, at support@allwalksgear.com. If we accept the return, we’ll send a return label and instructions. Pieces sent back without a request first will not be accepted.

Inspect the order when it lands. If something’s defective, damaged, or the wrong item, write us immediately so we can make it right.

Sale items and gift cards cannot be returned.

Exchanges: the fastest path is to return the piece you have, then place a new order for the one you want once that return is accepted.

Once we receive and inspect a return, we’ll let you know if the refund is approved. If it is, it goes back on the original payment method within 10 business days. Banks can take a little longer to post it. If more than 15 business days have passed since approval, contact us.

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